eStatements

eStatements

Free, online eStatements make recordkeeping soooo much easier. But if you think you appreciate the convenience, consider how grateful a tree feels. Your figurative "life saver" is a literal life saver for them!

On top of all the obvious benefits, eStatements also protect against identity theft. For all the new-fangled cyber technology out there, stealing statements from the mail and trash are still the prime targets of identity thieves.

Summary
  • Arrive faster than paper statements
  • Free option with all Pioneer accounts
  • Eliminate clutter and simplify recordkeeping
  • Easier to retrieve when needed
  • Eliminate paper waste and protect environment
  • Available securely anywhere with internet access
  • Up to 12 months past statements stored online
  • Easily download and save for permanent storage
  • Easily print out paper copy when needed
  • More secure than paper statements
  • Protection against identity thieves
FAQ

What information is available through Pioneer CU's eStatement program?

Members can receive their monthly account statements and newsletter, free, via email and our secure web browser.

How much does Pioneer CU's eStatement program cost?

There is no charge for our eStatement program.

Is my eStatement account information protected from others viewing it?

Your information is protected with the latest security features and requires a password, that only you will know, to access the information. Pioneer CU's eStatement program also uses 128-bit encryption security to ensure that your private information stays private.

What kind of computer equipment and software program is needed to use Pioneer CU's eStatements?

You do not need any special computer configuration to access your eStatements, just a computer, a modem, Adobe Reader, Internet access and an Internet browser that supports 128-bit encryption. Microsoft Internet Explorer 5.5 or higher, Mozilla Firefox 2.0 or higher, Netscape Navigator 4.75 or higher, CompuServe 2000, and AOL 5.0 or higher provide the security encryption required for Pioneer CU's eStatement program.

What if my Internet browser is not one of the versions needed to access my account information?

Both Microsoft and Mozilla offer free download upgrades of their browsers on their respective homepages.

How do I view my monthly eStatement?

Your statement can be accessed by logging into online banking and clicking on the Online Statements button

What if I accidentally delete my email notification that my statements are ready? Can I still view them?

Even if you delete the email notification, you can access your eStatements by logging in to online banking and clicking on the Online Statements button.

What if I no longer want to receive my statement electronically? How do I stop receiving eStatements?

You can switch back to the paper version of your statements at any time. Contact a credit union representative by phone at 920-494-2828 or toll free at 1-800-728-4294 or email at eservices@pioneercu.org and ask to change your statements back to paper.

Can I have my eStatement email notification sent to two different email addresses?

We can only send your eStatement notification to one email address; however you can access your statements via any computer with Internet access. Simply go to pioneercu.org, log in, and click on the Online Statements button.

How can I get a paper copy of my statement?

You can print any statement or notice from your library of available statements and notices. If you would like to print a copy, there are three different options to do so:

  • Selecting File/Print from the menu bar at the top of the eStatement screen;
  • Clicking on the Printer-Friendly Text Only View option under the masthead; or
  • Clicking on the Download Statement as PDF file option under the masthead

(NOTE: With options #1 and #2 you may have to adjust your printer margins the first time you print by selecting File/Page Setup from the menu bar and setting the left and right margins to .25 each)

You may also request a paper copy of your statement any time for a fee of $2.00 per statement by calling the credit union.

How do I change my password if I forget it or think it has been compromised?

If you have forgotten your password, you may use our "Forgotten Password" feature on our home page www.pioneercu.org.

Is the password case sensitive? Can you use symbols, such as dashes, dollar signs, etc.?

Your 4- to 20-character password is case sensitive and the password field supports all characters on your keyboard.

Can joint members sign the enrollment form for eStatements?

For privacy reasons, only the primary member can sign an account up for eStatements.

Will I automatically get my credit card statements via eStatements if I enroll my account?

Monthly credit card statements are not available at this time.

How do I notify the credit union of my new email address?

You can contact a credit union representative by phone at 920-494-2828 or toll free at 1-800-728-4294 or email at eservices@pioneercu.org.

When, during the month, will my eStatement be available online for my viewing?

Your eStatement will be available approximately the first week of the month.

How long will the statement remain "online"?

Pioneer CU's eStatement program will provide the last 12 months statements.

Can my eStatement information be exported to other programs?

Pioneer CU eStatements can be saved as a text file and imported into Microsoft Word or another text program.